Shipping policy
UTSUWABI provides safe and secure delivery services for you to receive your items wherever you are.
We cover any damage or loss that occurs during shipping. Please do not hesitate to reach us should you have any concern or doubt.
Our international shipping is handled by ECMS Express.
ECMS Express is a global logistics company that partners with local delivery carriers in each destination country.
Depending on the destination, your order may be delivered by ECMS’s partner carriers in your region.
Shipping Charges
Shipping charges are set uniformly for each country and area worldwide.
Please be assured that our shipping fees are set to be lower than normal shipping fees.
| Area | Major Countries | Shipping Cost |
|---|---|---|
| Area 1 |
USA, Canada, Australia, New Zealand, England, |
$20.00 |
| Area 2 | Korea, Taiwan, Singapore, Hong Kong, Macau, Indonesia, Malaysia, Thailand, Vietnam, etc. | $20.00 |
| Area 3 | France, Germany, Netherlands, Belgium, Switzerland, Austria, Italy, Spain, Turkey, etc. | $50.00 |
| Area 4 | Other countries | $100.00 |
Shipping fees are also set to be lower depending on the amount of your purchase.
Please refer to the table below for details.
| Purchase Price | Discount |
|---|---|
| $0.00–$149.99 | Shipping Standard Price |
| $150.00–$299.99 | 50% off shipping charges |
| $300.00– | Free shipping |
Estimated Delivery Time
Estimated delivery time may vary by destination.
- Asia: Approximately 3–6 business days.
- USA, Canada, Australia: Approximately 5–8 business days.
- Europe: Approximately 6–9 business days.
- Other regions: 7-10 business days.
Packing
We take great care in packing and guarantee that your products will arrive in good condition.
Fragile items are wrapped in polyethylene foam sheets and packed in cardboard boxes with bubble-like polyethylene cushioning material.
Delivery Policy
Most of the products are shipped within 5 working days after the order confirmation.
Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered.
When you order several items at a time, we ship them all together.
Once your parcel is dispatched, we will send you an email with tracking information.
After that, you will receive an email to see where your parcel is every time tracking information is updated.
Your signature is required on delivery to ensure safe receipt.
In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes (such as VAT or GST), and clearance fees (if any) in your country. These fees may be charged to you when your package enters your country (they are not included in payment on our website).
Import Taxes & Customs Fees
Customers are responsible for paying any import duties, taxes (such as VAT or GST), and clearance fees charged by customs authorities or shipping carriers in the destination country, as well as providing any required documents requested by customs authorities.
Customs Fees for All Countries
Import duties, taxes (such as VAT or GST), and clearance fees may be charged by local customs authorities or shipping carriers upon arrival. These fees are not included in the payment on our website. Below are the general guidelines for customs fees in major countries and regions:
For customers in the USA
-
As of August 29, 2025, all U.S. imports are subject to customs duties and clearance fees, regardless of order value.
-
All U.S. orders are shipped on a Delivered Duty Paid (DDP) basis.
This means that any applicable duties and taxes are calculated and collected at checkout, so no additional payment will be required upon delivery. - For more details, please visit the U.S. Customs and Border Protection (CBP) website.
For customers in Australia
- Orders under $1000 AUD are considered low-value imports and may be duty-free.
- However, since July 1, 2018, all imported goods may be subject to customs taxes.
- For more details, please visit the Australian customs website.
For customers in Canada
- Orders over $20 CAD may be subject to customs duties and GST (Goods and Services Tax).
- For more details, please visit the Canada customs website.
For customers in Singapore
- Orders over $400 SGD may be subject to customs duties and GST (Goods and Services Tax).
- For more details, please visit the Singapore customs website.
For customers in China Mainland
- Orders are shipped via EMS, which is less likely to be stopped by customs.
- If inspected, you may be charged taxes based on Personal Postal Articles Tax (行邮税).
- Tableware is usually taxed at a rate of 13%.
- Taxes under CNY 50 are exempted.
- Purchase limit per order: CNY 5,000
- Annual purchase limit: CNY 26,000
- For more details, please visit the China customs website.
For customers in the European Union (EU)
- EU customs calculate the total value as the product price plus shipping fees.
- Import duties and VAT (Value Added Tax) are charged based on this total value.
- For more details, please visit the official customs websites of each country, such as:
For customers in Other Regions
- Customs duties, taxes (such as VAT or GST), and clearance fees vary by country.
- Please check with the customs authority in your destination country for more information.
Customer Responsibility
The customer is responsible for paying all customs duties, taxes (such as VAT or GST), and clearance fees. These fees are determined by the customs regulations of the destination country and the declared value of the items. For the latest information on customs duties, VAT, and other fees, please check with the customs authority in your destination country.